CUSTOMER CARE
It is entirely our commitment to offer the best customer experience possible from the initial moment of making an inquiry to after receiving the item, Our team is ready to address any questions and assist with the process making it as fluid and effortless as possible. Any concern or complaint can be addressed via email at belizebananafibers@gmail.com
CANCELLATION POLICY
Cancellations are accepted as long as they are received prior to shipping. Cancellations received after shipping will be revised and determined on an individual basis. Custom orders cannot be canceled after production has commenced.
Terms and conditions may vary per custom order but will be advised prior to production. All delivery promises are subject to flexibility. What we can promise is we will do our best to communicate and offer updates and/or alternatives to the best of our ability.
WHOLESALE INQUIRIES
We are a growing company and welcome wholesale inquiries. Every one of our products has different production factors so inquiries will be addressed on an individual basis.
Wholesale pricing is exclusively for businesses (i.e. gift shops, tourism based businesses, galleries etc) or for ongoing purchases. We also offer discounts for bulk purchases. Please submit bulk or wholesale inquiries to belizebananafibers@gmail.com
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments
Visit our showroom at Banana Bank Lodge, Belmopan